Returns & Refund Policy

01Cancelling before delivery

Where you ordered at a distance — by phone, email or through the enquiry form — you may cancel at any time up to 14 days after the appliance is delivered, without giving a reason. Cancel before we have dispatched or ordered a special item and there is nothing to pay.

02Returning an unwanted appliance

Tell us within 14 days of delivery and you then have 14 days to return the appliance. It must be unused, complete and, where practical, in its original packaging. We can collect it for £35 within the installation area, or you can return it to Stewkley by arrangement.

We refund the purchase price within 14 days of receiving the appliance back. Where the appliance has been installed and used, the installation labour already carried out is not refundable, and we may reduce the refund to reflect handling beyond what is needed to inspect the item.

03Special orders and hygiene items

Appliances ordered specifically to your specification and not held as stock can be cancelled up to the point we place the order with the manufacturer. After that we pass on any manufacturer restocking charge, which we will tell you about in writing before you commit.

04Faulty or misdescribed appliances

If an appliance is faulty within 30 days of delivery you can choose a full refund, a replacement or a repair. Between 30 days and six months we will repair or replace it, and refund if that is not possible. After six months the manufacturer's warranty applies and we will help you make the claim.

Nothing in this policy limits your rights under the Consumer Rights Act 2015.

05Damage in transit

Check the appliance before our engineers leave. We will replace an appliance damaged in transit at no cost to you. For UK-wide deliveries outside the installation area, report transit damage within 48 hours with photographs.

06How refunds are paid

Refunds go back to the original payment method within 14 days of us agreeing the refund or receiving the appliance, whichever is later. Trade account refunds are issued as a credit note against the account.

07How to start a return

Email hello@voltia.uk or call 01525 000 000 with your order reference. We will confirm the arrangements in writing the same working day.