Frequently asked questions
Buying from Voltia
Can I buy online?
No. We quote every job in writing because the fitted price depends on the appliance, the aperture and the services. Send the details and you will normally have a price the same working day.
Are the prices on the site final?
They are guides. Installation rates are fixed for standard work; appliance figures are typical fitted totals. The written quotation is the binding price and it holds for 30 days.
Do you have a showroom?
We work from Stewkley rather than a retail showroom, and small appliances can be collected by arrangement. For large appliances we come to you, which is more useful than a display kitchen.
Can I pay by card?
Yes, card or bank transfer on completion. Trade accounts are invoiced monthly on 30-day terms.
Installation
Who does the installation?
Our own engineers, two per van. We do not subcontract installation work.
Do you install appliances bought elsewhere?
Yes, at the standard installation rates, provided the appliance is on site and the services are in place.
What if the appliance does not fit?
If we surveyed or specified it and it does not fit, we take it away and supply one that does at no extra labour cost. If measurements you supplied were wrong, we will help you find an alternative model and charge only the return visit.
Do you disconnect and remove the old appliance?
Yes, included on every installed order, and it goes to a licensed WEEE recycler.
After the job
What warranty do I get?
The manufacturer warranty on the appliance, which we register for you, plus twelve months on our installation workmanship.
Something has gone wrong — who do I call?
Call us on 01525 000 000. If it is an installation fault we come back. If it is an appliance fault we open the manufacturer claim for you and chase it.
Can I return an appliance I no longer want?
Yes, within 14 days of delivery for distance orders. See the Returns & Refund Policy for condition, collection charges and how refunds are paid.
Do you service appliances you did not supply?
We do not offer general repairs. We diagnose faults on appliances we supplied and handle warranty claims on them.